When making high value purchases on the internet, whether it be non-conflict
diamond engagement rings, fine
diamond jewelry or indeed any other purchase, you need to feel comfortable not only with the quality of the product you are purchasing, but with the integrity of the organization and the people you are dealing with.
There are certain obvious signs to look for when looking at a particular organization's website;
RETAIL PREMISES ADDRESS - Is this clearly displayed on the site? At
www.dejoria.com, all our information is clearly displayed on the
our mission page.
PHONE NUMBER- When you call the number displayed, is it answered quickly, by someone who efficiently responds to your queries? At
www.dejoria.com, we have a direct phone line straight to our diamond experts, who are at your disposal any time.
EMAIL ADDRESS - Is there a valid email address on the website? Send an email and monitor the length of time it takes to receive a response. Organizations who don't respond on the same day to your enquiry don't deserve your business. At
www.dejoria.com, we will make contact with you the same working day that we receive your enquiry.
MONEY BACK GUARANTEE - Is there a money back guarantee? If so, how long is this for? For more information on the money back guarantee at
www.dejoria.com, please
click here.
CUSTOMER REVIEWS - Find out if the company is willing to put you in contact with past clients - this is the best assurance you can have. For more information on DeJoria's customer reviews, please
click here.
PRODUCT WARRANTIES / GUARANTEES - What supporting documentation does the item come with? For more information on what we provide at
www.dejoria.com, please visit our
jewelry appraisals and
diamond grading reports pages.
By following these guidelines, you will be able to separate the reputable retailers from the not-so-reputable ones, and hopefully enjoy a pleasurable diamond buying experience.
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